Website Name: Ponobari

Website URL: https://ponobari.com/

Contact Email: ponobari24@gmail.com

1. Introduction

Welcome to Ponobari ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website and purchase our products, including clothing (men & women's apparel, burkhas), electronics, smartwatches, food items, and general merchandise.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

 

2. Information We Collect

 

We may collect information about you in a variety of ways. The information we may collect on the website includes:

 

• Personal Data: Personally identifiable information, such as your name, delivery address, email address (ponobari24@gmail.com), and mobile phone number (01956280583), which you voluntarily give to us when you place an order.

   

• Payment Method Data: Since all our orders are processed via Cash on Delivery (COD), we collect your order confirmation details and delivery address to facilitate secure payment collection upon the physical arrival of your goods at your doorstep.

• Order & Product Data: Details concerning the items you purchase, such as food items, electronics, smartwatches, and clothing.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Process Orders & Deliveries: Safely deliver your purchased products, electronics, smartwatches, and food items across Bangladesh and collect payments through our Cash on Delivery (COD) system.

• Customer Support: Respond to customer service requests, inquiries, and resolve delivery, product, or order-related issues.

• Security & Fraud Prevention: Monitor and protect against fraudulent transactions and ensure the security of our website and delivery process.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following cases:

• Delivery & Courier Partners: We share your name, delivery address, and phone number with trusted courier and delivery services in Bangladesh to ensure successful shipping, handling of Cash on Delivery (COD) cash collection, and doorstep delivery of your goods.

• Legal Requirements: We may disclose your information if required to do so by law enforcement or to comply with applicable legal processes in Bangladesh.

5. Special Policy for Food & Electronics Items

• Food Items: We take utmost care in delivering fresh and safe food items. Please inspect perishable or packaged food items upon delivery before making your Cash on Delivery payment and report any issues immediately.

• Electronics & Smartwatches: Electronics and smartwatches are subject to standard vendor or brand terms. Please keep your delivery invoices for warranty claims (if applicable).

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure the personal information and order records you provide to us, please be aware that no security system is completely impenetrable.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page to stay informed of our updates.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Website: https://ponobari.com/

• Address: Dhaka, Bangladesh

• Phone: 01956280583

• Email: ponobari24@gmail.com