Terms & Conditions

Website Name: Ponobari

Contact Email: ponobari24@gmail.com

Contact Phone: 01956280583

1. Introduction

Welcome to Ponobari (https://ponobari.com/). These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products, including men's and women's clothing, burkhas, electronics, smartwatches, food items, and general merchandise.

By accessing this website and/or placing an order, you accept and agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions stated on this page, please do not use our website.

2. Eligibility & Account Use

You must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian to place an order.
You agree to provide accurate, current, and complete information (such as your correct name, delivery address, and phone number 01956280583) when placing an order.

3. Products and Pricing

Product Descriptions: We make every effort to display as accurately as possible the colors, features, specifications, and details of our products (clothing, electronics, smartwatches, and food items). However, we do not guarantee that your monitor's display will be completely accurate.
Pricing: All prices listed on ponobari.com are in Bangladeshi Taka (BDT). We reserve the right to change or update prices at any time without prior notice.

4. Cash on Delivery (COD) & Orders

Payment Method: Currently, all orders placed on our website are processed strictly via Cash on Delivery (COD). You will pay for your products in cash to the delivery personnel upon physical receipt of your package at your doorstep.
Order Acceptance: We reserve the right to refuse or cancel any order for reasons including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.
Order Confirmation: Our support team may call or text your mobile number to verify your order before dispatching it through our courier partners.

5. Delivery and Shipping

We deliver products across Bangladesh through trusted courier services.
Delivery times may vary depending on your location (inside Dhaka or outside Dhaka). While we make every effort to deliver within the estimated timeframe, delays can occasionally occur due to unavoidable circumstances or unforeseen logistics issues.

6. Return, Replacement, and Refund Policy

General Inspection: Upon receiving your Cash on Delivery parcel, you are advised to check the product condition in front of the delivery agent (where applicable).
Food Items & Perishables: Because food items require special care, please check food products immediately upon delivery. Claims regarding damaged, expired, or incorrect food items must be reported immediately upon receipt.
Electronics & Smartwatches: If an electronic item or smartwatch has any manufacturing defect, you must inform us within the specified timeframe (with proper unboxing video or invoice proof) for replacement or resolution as per standard vendor policies.

7. Limitation of Liability

Ponobari shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website, products purchased, or delivery delays caused by third-party courier services.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh, and you irrevocably submit to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

9. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Website: https://ponobari.com/
Address: Dhaka, Bangladesh
Phone: 01956280583
Email: ponobari24@gmail.com