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Refund Policy

Website Name: Ponobari

Website URL: https://ponobari.com/

Contact Email: ponobari24@gmail.com

Contact Phone: 01956280583

1. Overview

Thank you for shopping at Ponobari (https://ponobari.com/). We strive to provide the best quality clothing (men & women's apparel, burkhas), electronics, smartwatches, food items, and general merchandise. Please read our Return and Refund Policy carefully before placing an order.

Since all our products are delivered via Cash on Delivery (COD), specific inspection and return rules apply upon delivery.

2. Delivery Inspection & Important Condition (No Refund After Use)

  • Check Before Payment: When our delivery personnel deliver your parcel, you must check, inspect, and verify the product condition in front of the delivery man before making your Cash on Delivery payment.

  • Payment Equals Acceptance: Once you pay the delivery man and accept the package, it signifies that you have received the product in good and correct condition.

  • No Return/Refund After Use: If a customer uses, washes, wears, or damages the product after receiving it from the delivery man, that product will no longer be returnable, replaceable, or eligible for a refund. Refunds or returns will not be accepted under any circumstances once the product has been used or handled by the customer after delivery.

3. Conditions for Instant Return (At the Time of Delivery)

You can return the product only on the spot to the delivery person under the following conditions:

  • If the product is physically damaged, torn, broken, or completely incorrect (wrong item delivered) at the time of delivery.

  • If you find any major manufacturing defect upon checking it in front of the delivery agent.

  • In such cases, you can immediately hand the product back to the delivery man and notify our customer support.

4. Special Guidelines for Food & Electronics Items

  • Food Items: Food items must be checked immediately upon delivery. Once opened, consumed, or used, food items cannot be returned or refunded.

  • Electronics & Smartwatches: Please check electronic items and smartwatches upon delivery. If there is an internal defect, you must inform us immediately with proper proof (such as an unboxing video). If the item is used or damaged due to mishandling by the customer, it will not qualify for a return or refund.

5. Refund Process

  • Since our transactions are Cash on Delivery (COD), if a valid return is accepted on the spot before payment completion, no cash changes hands for that specific item.

  • If an online payment or advance was mistakenly involved and a refund is approved, the refund will be processed through bKash, Nagad, or bank transfer within a specified working days timeframe after verification.

6. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us:

  • Website: https://ponobari.com/

  • Address: Dhaka, Bangladesh

  • Phone: 01956280583

  • Email: ponobari24@gmail.com